COVID-19 – KEEP UP TO DATE WITH CARRIER CHANGES


 

 

COVID-19 Underwriting Guidelines

Effective May 12, 2021
Previous guidance Guidance as of May 12, 2021
All cases assessed greater than Table D and/or all medical flat extras postponed. Normal pre-COVID-19 underwriting guidelines in effect.
All rated cases inclusive of all medical flat extras postponed. Normal pre-COVID-19 underwriting guidelines in effect.
All cases postponed. Normal pre-COVID-19 underwriting guidelines in effect.
Foreign travel allowed following U.S. Dept. of State country-by-country travel guidance.* Foreign travel allowed following published AIG Foreign Travel guidelines.*
Current Statement of Health required on all policy approvals. Current Statement of Health required on all policy approvals.

*Foreign Travel not considered in the states of Florida or Georgia

 


 

 

Proactive change on covering those with COVID vaccinations.  Learn More.

American National distributed this COVID-19 Underwriting update:
Due to the difficultly of obtaining medical exams and APS requirements in many areas, and with the sudden closure of EMSI, American National has decided to continue its expanded COVID-19 accelerated underwriting criteria. Learn more.

Temporarily expanding its acceleration criteria without the usual medical exam and APS requirements. These changes are not applicable in New York. In order to expedite these additional cases:

      • Ages 50 and below
      • Face amounts $100,000 to $1,000,000
      • Paper and Electronic applications
      • Many will have automatic table ratings applied
      • If medical exam or APS can be obtained at a later date, they will re-underwrite to see if better class is warranted.
      • Effective April 1st:
        • All new business (excluding New York)
        • Including all cases that were submitted in February and March that are still pending an exam or APS (excluding New York).

Can a client still receive life insurance if they have traveled internationally? 

  • Any imminent planned foreign travel will postpone the approval process.
  • Anyone returning from international travel will be postponed for 30 days.

How will a client be rated if they are social distancing/self isolating?

  • If the client is self-isolating/social distancing with COVID-19 symptoms suggested by a medical professional; and is waiting to be tested for COVID-19 or for the disease to present, the underwriting process will be postponed.
  • If the client has a history of self-isolating/ social distancing with symptoms based on medical advice or confirmed isease, fully recovered without any complications, and has returned to normal activities – Postpone if less than or equal to 1 month.  Underwrite normally, if over 1 month.
  • If the client is in self-isolation due to possible or known contact to COVID-19, without symptoms, no diagnosis, and has returned to normal activities – Postpone if less than or equal to 1 month.  Underwrite normally, if over 1 month.
  • If client is adhering to the government lockdown, with no other reason to self-isolate, without sympt0o0ms or diagnosis, and would otherwise be continuing normal activities – Underwrite normally.

American National presented answers to their most common question: Are there any age restrictions due to COVID 19?

      • Ages 80+: POSTPONE all cases until COVID-19 pandemic contained
      • Ages 60-79: POSTPONE all cases that require a rating of higher than table 4 or flat extra of $5 per thousand or more for a medical reason.
      • Ages 70+: Good Health Statement required on all cases.

See their FAQ as of April 17th.

Visit the American National COVID-19 update page

COVID-19 FAQs

 


 

 

 

Temporary Underwriting Updates:

  • Good Health Statement
    A Good Health Statement will continue to be required with all new or pending applications unless there is a valid TIAA in place.
  • Foreign Travel:
    -Travel plans to a country with advisory Level 1 or 2 is acceptable.
    -Travel plans to a country with advisory Level 3 or 4 due to COVID-19: if travel will be canceled or delayed until the country is determined to be safe by the    CDC and US State Department guidelines, LGA will amend the application and proceed with completing the underwriting process.
    -Travel plans to a country with advisory Level 3 or 4 due to civil unrest or terrorism; LGA will postpone the application until after travel takes place.
    -Applicants recently returning from international travel will no longer be postponed.  We will assess their risk based on answers to our COVID-19     questions during the underwriting process.
  • COVID-19 Disease Cases Remains Unchanged:
    Postponed for at least 30 days after full recovery.  Reconsideration parameters will depend on the severity of the disease and current health status.
  • Age and Risk Profile Postponement Parameters:
    We reserve the option to apply Individual Consideration.  Applicants in the age ranges below whose assessed risk class exceed rated table parameters AND the risk profile includes the referenced underlying chronic conditions listed below will generally be postponed for a minimum of 6 months or denied.-Ages 55-64 and risk profile exceeds Table 6
    -Ages 65-70 and risk profile exceeds Table 4
    -Ages 71+ and risk profile exceeds Standard
  • Underlying Medical Conditions (include but are not limited to):
    -Cardiovascular disease:  Arrhythmia including Atrial fibrillation, Anticoagulant use, Coronary artery disease, Stroke / TIA, Other rateable cardiovascular     disease
    -Diabetes
    -Lung disease:  Asthma, Chronic Obstructive Pulmonary Disease (COPD), Bronchitis/pneumonia, Other rateable lung disease

Visit COVID-19 Resource Page.

Paperless solutions:  Take advantage of Legal & General America’s online tools and digital processes that can help you navigate the current situation.

LGA can help you work remotely with these resources.

 

 

 

 

Temporary life insurance underwriting guideline changes:
-Requiring a Statement of Good Health on delivery of every new policy
(excludes voluntary payroll deduction policies)
-Extending our underwriting window by 30 days to allow additional time for exams
to be completed and medical records to be received. Any premium collected with
the application will still be returned after 60 days.
-Modifying guidelines for travel, issue ages and ratings
Travel guideline modifications for countries with a level 3 or 4 advisory as noted by
the U.S. Department of State https://travel.state.gov/content/travel/en/traveladvisories/
traveladvisories.html/ (Does not apply to states who prohibit underwriting based
on travel)
-Recent Travel – if applicant is returning from a country with a level 3 or 4 advisory,
we will not consider coverage until 30 days after their return
-Future Travel – if applicant has current plans to travel to a country with a level 3 or
4 advisory, we will not consider coverage until 30 days after their return

-Issue age and substandard rating limitations temporarily not accepting
applications for the following:
      Ages 60-79 with rating greater than Table 2 or any flat extra due to a
medical impairment
     Ages 80 and above

 


 

 

COVID-19 VACCINES:
Our underwriting assessment of an applicant’s insurability is not impacted by the vaccination status of the individual. John Hancock’s application for life insurance does not contain a question related to whether an individual has received a COVID-19 vaccine, and should such information present itself in the underwriting evidence received in connection with an application, the information would not be a factor in the risk classification process.

Further, John Hancock life insurance policies do not contain exclusions related to any specific medical condition, pandemic, or vaccine, and all claims continue to be processed according to John Hancock’s well-established guidelines and practices.

Revised COVID-19 policy delivery requirements as follows:

  • We will no longer require a Health Questionnaire on delivery
  • For ages 66 and over, we will require a Declaration of Insurability be completed on delivery.  Money can be collected only if the insured answers “No” to all questions.
  • For all 1035 cases, we will require a Declaration of Insurability be completed prior to going for 1035 funds

We have resumed accepting and processing applications on individuals up to and including age 90.

John Hancock John Hancock has partnered with Human API to empower applicants to quickly and
securely share their electronic health data – Getting started with Human API.

COVID-19 and doing business with John Hancock age includes:

  1. Establishing an alternative to paramed and/or exam when not obtainable
  2. Expanded Express Track streamlined underwriting process to include paper applications with no need for a telephone interview
  3. Providing capabilities for EHR access when APS is not available
  4. Policy delivery enhancements

COVID-19 HUB

Updated Underwriting Guidelines

Inforce Policies – Effective May 15, 2020, if customers are experiencing a hardship and having difficulty paying their premium due to challenges presented by COVID-19, John Hancock will provide a total grace period of 90 days.

Any premium payments received within the 90-day grace period will be applied directly to your customers’ policy and coverage will be automatically extended through their next paid through date.

John Hancock has extended the long-term care premium due date 61 days beyond the policy grace period. If a premium payment is received within that extended timeframe, coverage will be automatically reinstated. Additionally, they have extended the election deadline period 61 days past the dates indicated in a clients rate action notification packages, allowing them more time to make a decision in response to the premium rate increase.

 


 

 

We have revised Lincoln’s COVID-19 temporary underwriting guidelines. The full list of changes can be found on our Go Digital site, but these positive updates include:

  • Increasing internal retention to $10 million through age 59 for Preferred Plus, Preferred and Standard rate classes only, from $5 million through age 65.
  • Improving flat extra offer capacity to $7.50 per thousand, from $5.00 per thousand.
  • Removing the restrictions for Lincoln Care Coverage® ABR and Lincoln LifeEnhance® ABR.
  • Removing the restrictions for travel and the future travel amendment.

Lincoln’s Underwriting & New Business is committed to providing a superior customer experience and we continue to enhance our digital capabilities to deliver streamlined processes with quicker turnaround times. On July 20, we launched an online interview option for Lincoln TermAccel® that is both private and convenient. After ticket submission, clients can now choose to complete their application online or by phone. Adoption of the new, mobile-friendly, online experience has been robust.

That’s why we’re also excited to share today that our LincXpress® ticket submission process will be enhanced on August 24. Clients will now have a choice in how they provide their application information to Lincoln – online or by phone – for LincXpress ticket submissions, including single-life UL, IUL, VUL, and Lincoln LifeElements® Level Term cases. The new online option will enable clients to complete their interview in privacy, at a time most convenient to them.

As we continue to monitor the external environment, we remain committed to upholding our leading-edge underwriting principles while ensuring we’re operating responsibly.

 


 

 

As a result, we will be expanding the cases we will accept beginning Thursday, October 1, 2020. The following guidelines will apply to all fully-underwritten life insurance cases. This includes any newly submitted and pending in-house cases, whether formal or informal. Please note, the guidelines below are temporary.

International Travel Guidelines

  • All fully-underwritten life insurance cases where the proposed insured plans to travel or has traveled internationally to countries under a Level 4 travel advisory will be postponed.
  • All other cases where the proposed insured plans to travel or has traveled internationally may be considered after all international travel is complete, and the proposed insured has been back in the United States for a minimum of 30 days.

Acceptance Guidelines Based on Insured’s Issue Age

  • If the individual is age 0-59: Eligible for best risk class underwriting
    • Please note, if the individual has co-morbid conditions resulting in a rating higher than Table 4, it may be postponed. We also will be suspending the FIT Underwriting Credit program for insureds age 0-59 with co-morbid conditions.
  • If the individual is age 60-69: Must be rated a Table 2 or better
    • We will be temporarily suspending the FIT Underwriting Credit program for all insureds age 60-69.
  • ​​​​​​​If the individual is age 70-79: Must have Standard or better risk classification
    • We will be temporarily suspending the FIT Underwriting Credit program for all insureds age 70-79.
  • ​​​​​​​If the individual is 80 and above: Temporarily postponed

Important LTC Update

  • Is Mutual of Omaha accepting LTC applications for age 65+ again?
    Yes. As of June 15, 2020, we are accepting applications in the following states: Alabama, Alaska, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Louisiana, Maryland, Mississippi, Missouri, Montana, Nebraska, Nevada, North Dakota, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin and Wyoming.
  • AS OF 7/6:  Connecticut, District of Columbia, Illinois, Massachusetts, Michigan, New Jersey, New York, Rhode Island
  • AS OF 7/20:  Kentucky, Maine, Minnesota, New Hampshire, New Mexico, North Carolina, Ohio, Pennsylvania, Vermont, Virginia.

We will continue to prequalify applicants 64 and younger. The prequalification will be good for 60 days. If the health of the client changes or the prequalification is past 60 days, you will need to prequalify the applicant again.

Messages We are Sharing with Mutual of Omaha Customers

 


 

 

New Updates

  • International Travel – Travel restrictions for COVID-19 expired on December 31, 2020. We are back to ”business as usual” with our international underwriting guidelines, effective January 1, 2021.
  • COVID-19 Vaccines – Underwriting for proposed insureds who have received the COVID-19 vaccine is staying “business as usual” whether they have had one or both doses of the vaccine. To further clarify, we are not taking adverse underwriting actions based solely on COVID-19 vaccination status.
  • COVID-19 Exposure – Underwriting for proposed insureds who have been exposed to COVID-19 but have not had any symptoms for 14 days or include a negative COVID-19 test are eligible as “Otherwise Qualifies” with a Good Health Statement.
  • COVID-19 Positive Test Results – Underwriting for proposed insureds who have had a positive test for COVID-19 without hospitalization will be postponed for 30 days. We no longer require 2 negative COVID-19 tests after recovery. This includes our CareMatters® product, but please note that the postponement period without hospitalization for CareMatters is 60 days.

Click here for our latest FAQs update on our Life Insurance Underwriting Enhancements and Adjustments.

 

 

 

 

OneAmerica will be moving back to their traditional age and amount requirements on July 1stRead the announcement for details.

Temporary changes to their business limits, effective May 1st.

    • Ages 70 and above
      Cases not meeting these criteria will be postponed

      • Only single pay is allowed
      • COB must also be single pay
      • Annuity-Funded Whole Life and Asset Care 2 & 3 remain available
      • The full suite of Annuity Care products remains available (COB pay periods remain as they are today on annuities)
      • No rated cases allowed
      • They are suspending the following:
        • Asset Care Recurring Premium Whole Life
        • Asset Care 4
        • Asset Care with Return of Premium
    • Ages 69 and below

No changes to current guidelines

For ages 70 and above, cases not meeting these criteria will be postponed.

Certificate of Insurability
For all underwritten products, both traditional and CARE Solutions, we will require a Certificate of Insurability (COI) upon policy delivery for all sales – both Cash on Delivery (COD) and Cash with App (CWA).  The COI or Statement of Health is included with the policy delivery packet.  The COI must be received before the policy can be put in force/paid.



 

 

Important Updates: This reflects an update to our 7/13/2020.

Due to the evolving impact of COVID-19, we are pleased to announce the following updates to our
temporary underwriting guidelines, effective 4/30/21. We will continue to monitor the situation,
reevaluate as needed, and communicate regularly.

Revised Age Limits:
We are currently able to extend offers to the following applicants:
• Ages 65 and below for all ratings through Table H
• Ages 66–70 all ratings through Table D
• Ages 71-80 at Standard or better risk classes
Additional COVID Guidelines:

• For applicants who have previously tested positive for COVID-19, we will no longer require a
doctor’s letter unless applicant has required ongoing care or hospitalization. However, we do
require a Certificate of Health or Statement of Good Health.

 

 

 

The COVID-19 pandemic has created significant disruption in all of our lives. I hope, first and foremost, all of you and those important to you are safe and healthy.

Despite the challenges we’re hearing from you, there are individuals still looking to protect their families and businesses through a life insurance purchase.  Our mission is to be ready to serve to the best of our abilities in this challenging and rapidly changing time.  On March 24 we announced Temporary Underwriting Guidelines to help lessen the difficulty in getting insurance exam requirements completed.  As we continue to monitor the impact of COVID-19 we have additional underwriting changes to share with you.

  • Insured ages up to 59 will have a maximum table rating of either Table 6 or a flat extra of $10.00/1000
  • Insured ages 60-80 will have a maximum table rating of either Table 2 or a flat extra of $5.00/1000
  • Ages 81+ will not be considered at any rate class until further notice

For survivorship cases, both lives need to meet the new guidelines.  Additionally, risks with a combination of a table rating and flat extra will be postponed, and as a regular practice, we do not convert table ratings to flat extras nor flat extras to table ratings.

These guidelines will be effective for any formal applications dated March 25, 2020 and after.  Any formal applications dated prior to March 24, 2020 and received by us April 9 or later will also follow these new guidelines.

Temporary underwriting guideline changes

Effective March 24, 2020, for any pending or newly submitted formal applications, we’re offering additional solutions to underwrite without exam requirements. Our Principal Accelerated UnderwritingSM program may meet the needs of many, but we’ve also developed some temporary guidelines during this challenging time to help. Note, we’ll regularly review these guidelines and reserve the right to make changes at any time.

Applicant ages 18-40

  • For face amounts up to and including $1,000,000 – no change to Accelerated Underwriting program
  • For face amounts from $1,000,001 to $2,500,000, and meets the following requirements:
    • Case meets regular Accelerated Underwriting guidelines for eligibility
    • Applicant has had a complete physical, including labs, with all results normal within the prior 24 months
    • We can confirm the exam and lab results through digital health data

Applicant ages 41-60

  • Face amounts up to and including $1,000,000 – no change to Accelerated Underwriting program
  • Face amounts from $1,000,001 to $2,000,000, and meets the following requirements:
    • Case meets regular Accelerated Underwriting guidelines for eligibility
    • Applicant has had a complete physical, including labs, with all results normal within the prior 24 months
    • We can confirm the exam and lab results through digital health data

Digital health data or attending physician statements (APS)

  • Principal will initiate the requests for digital health data, including the use of patient portal information through the vendor Human API. We have other sources of digital health data as well, so please do not request patient portal information or traditional APS without first consulting with your Principal underwriter.

Cases that don’t meet these criteria will be considered on an individual case basis. Our underwriters will proactively review pending cases to identify options that may be available to continue underwriting without exam requirements and then notify you of available options.

A few other underwriting items you should know about:

  • With the global spread of the pandemic, the U.S. Department of State has advised against any travel outside the U.S. by airplane or cruise ship.
    • Anyone planning to travel outside the U.S. may be subject to postponement of their application until travel is completed and an appropriate time has passed since traveling.
    • For anyone who has traveled outside the U.S. by airplane or cruise ship, applications will be postponed until 30 days after the date of their return to the U.S.
  • Anyone who has been tested or been treated for COVID-19 is expected to disclose any tests or treatments on their life insurance application or supplement we provide.
  • Effective immediately, we will request a statement of health at policy delivery.

 


 

 

Age and rating limitations:

  • Age 80+: Postpone
  • Ages 70 – 79: Must be Standard or better
  • Ages 60 – 69: Must be Table 4 or better
  • Ages 0 – 59: Will consider all risks through Table 4

Applicants age 0 – 59 who are rated over Table 4 will be considered on a case-by-case basis if there is no significant underlying medical condition or treatment that makes them more susceptible to COVID-19 death. These medical conditions and treatments include, but are not limited to:

  • Heart disease
  • Significant cancer in the last 10 years
  • Obesity rated higher than Table 4
  • Diabetes
  • Pulmonary disease (COPD, Asthma, etc.)
  • Autoimmune or Immunosuppressive Disease
  • Any medication that causes immunosuppression (Biologic, Prednisone/Steroid, Methotrexate, etc.)

Protective is keeping you informed with their COVID-19 Resource Center for complete information on Protective’s response.

Includes information regarding business continuity, annuity business submissions, life and annuity policy delivery requirements can be found on their NEW COVID-19 Resource Center.

Protective extended their grace periods for customers impacted by COVID-19.

 


 

 

Prudential distributed this message to let you know how they are helping to support you and your clients.

Click the link to learn about Prudential’s eCapabilities!

See how easy life can be with the E’s of doing business

Prudential announced changes in underwriting and new business. Highlights include:

    • PruFast Track face amount increased to $3MM
    • Discontinuing the need for medical exams/labs, where possible, for new life insurance policies with face amounts of less than or equal to $3M for individuals 60 years of age and under.
      • Pru will order medical requirements
      • Human API usage
    • Implementing a full end-to-end process to electronically deliver policies from application/submission to policy placement.

Prudential slide presentation from the TMA/Prudential webinar.  This presentation outlines Prudential’s digital end to end capabilities; along with the changes and suggestions they’ve made to be productive in the COVID era.

2020 Life Resource “eBook” Guide
Get the new eBook:  Doing Business with Prudential – Life Business Resource Guide Spring 2020.  Find what you need to help you do business quickly and easily in this changing environment.

 View the eBook

 


 

 

COVID-19 UPDATES
In an effort to provide the most recent update, please note the
following with immediate effect:

Underwriting Operations Update
• Positive COVID-19 cases are still being postponed for 30 days after
resolution of symptoms and back to normal physical activity. Cases that
are more severe and require hospital admission will most likely require a
longer postponement period, depending on the severity.
• A statement of health is still required upon policy delivery, except on
cases with a Part 2 date within 2 weeks of issue. Our e-Policy delivery
system helps to support this process as it allows the policyholder to
accept, sign, and pay for the policy online, as well as fulfill any state
delivery requirements without any human contact.

Temporary acceptable risk classification adjustments will continue as
follows:
For cases aged 59 or younger:
▪ Table 6 or better: Applications accepted
▪ Table 7 or higher: Applications postponed until further
notice
For cases aged 60 or older:
▪ Table 2 (150%) or better: Applications accepted
▪ Table 3 or higher: Applications postponed until further
notice

Foreign Travel Update
• Travel plans to a country with advisory Level 1 or 2 are acceptable,
subject to answers on Covid-19 questions indicating no symptoms,
positive test, or self-isolation.
• Travel plans to a country with advisory Level 3 or 4 will continue to be a
postpone until 30 days after return with no COVID-19 symptoms,
positive test, or self-isolation

COVID 19 Prepardness

 


 

 

We are pleased to announce the following changes to the temporary COVID-19 participation guidelines effective April 1, 2021:
▪ Expanding the issuance of single life applicants at the following ages:
▪ Insurance ages 61–75, allow table B (150%) or better
▪ Insurance ages 51–60, allow table D (200%) or better
▪ Expanding the issuance of joint life applicants to allow up to table B (150%) for the
better rated insured.
▪ Our Write Fit1 expansion to $3,000,000 for applicants ages 18-50 will continue.
All other participation guidelines, including money not being accepted with new applications and
temporary insurance agreements not being available, continue until June 30, 2021.

WriteFit
The maximum face amount for WriteFit applicants ages 18 through 50 is being continued at $3 million.
Applicants ages 51 through 60 continue to be eligible for up to $1 million of coverage via the WriteFit
platform. Eligibility for WriteFit is determined by answers to the tele-interview.

Traditional Life Underwriting (includes underwritten policy changes)
▪ Insurance ages 76 and older: New applications will not be accepted.
▪ Insurance ages 61 through 75: Applicants assessed at Table B (150%) or better rates will
be issued. All others will be postponed until at least June 30, 2021.
▪ Insurance ages 51 through 60: Applicants assessed at Table D (200%) or better rates will
be issued. All others will be postponed until at least June 30, 2021.
▪ Insurance ages 50 and younger: Applicants assessed at Table F (250%) or better rates
will be issued. All others will be postponed until at least June 30, 2021.
▪ Second-to-die policies with one insured ages 75 or younger receiving a table B (150%) or
better mortality evaluation, the other insured must be rated:
▪ Table H (300%) or better if ages 50 or younger.
▪ Table F (250%) or better if ages 51 through 60.
▪ Table D (200%) or better if ages 61 through 70.
▪ Table B (150%) or better if ages 71 through 75.
▪ Money will not be accepted with new applications until at least June 30, 2021, and
temporary insurance agreements will not be available during this time.

SecureCare Universal Life (UL) Underwriting
▪ Mortality evaluation will need to be Table B (150%) or better for a SecureCare UL policy
to be issued. Applicants who would be rated Table C (175%) or worse will be postponed
until at least June 30, 2021.
▪ Money will not be accepted with new applications until at least June 30, 2021; and
temporary insurance agreements will not be available during this time.

 


 


Transamerica
announced a new underwriting program which includes streamlined underwriting, reduced nonmedical guidelines, and changes to traditional paramed requirements up to $1,000,000 or $2,000,000.

This gives the agent and client flexibility to customize and choose the best underwriting experience for their individual circumstance. They can choose from three different underwriting paths:

    • Business as Usual – some clients won’t mind a full-paramed in order to have the most options in pricing and face amounts.  All rate classes available
    • Up to $2,000,000 thru age 55 if they can send in another carriers UW / paramed done with in last 24 months, or a Dr’s full Physical Exam in last 12 months. All rate classes available.
    • A True Non Med option up to $1,000,000 thru age 55.   No paramed, blood or urine.   Standard Plus is best class available.
    • Get details for all of their COVID-19 updates in this brochure.

Transamerica has also made several major improvements to help your business, including streamlined underwriting, reduced nonmedical guidelines, and changes to traditional paramed requirements up to $2,000,000. Visit their new COVID-19 Response page regularly for new updates.

Underwriting Update:  True non-med for Term 

COVID-19 New Business Update